gen77 Privacy Policy

This page describes what we collect when you use gen77 and how we keep that data protected. When you register an account, deposit funds, or place a wager, we gather personal information—your name, email, identity document, bank details, and gameplay activity. We treat this information with strict confidentiality and do not share it with third parties unless required by law or for essential payment processing.

We at gen77 comply with data protection principles across all supported jurisdictions. Your information is encrypted during transmission and storage. We retain records only as long as necessary for account management, anti-money-laundering compliance, and dispute resolution. This policy outlines our practices and your rights regarding your personal data on our platform.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the channels listed at the end of this policy.

What Data We Collect

We collect personal information in two categories: what you provide directly, and what we gather from your activity on gen77.

Information You Provide

When you register, we require your full name, date of birth, email address, residential address, and phone number. We use these to create your account and verify your identity. During Know Your Customer (KYC) verification, we request a government-issued identification document (national identity card, passport, or driving licence) and proof of address or bank ownership. This documentation is used solely for compliance and is never shared with external parties except as mandated by law.

When you deposit funds, we collect payment information—the e-wallet or bank account you use. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation from those services. If you use mobile banking, local payment, online payment, or e-wallet virtual accounts, we retain the transfer details and your bank account reference. We do not store full banking credentials; our payment processor handles sensitive card and account data under their own security protocols.

Information We Gather Automatically

When you use gen77, we log your gameplay activity—which games you play, bet amounts, win/loss outcomes, and timestamps. We also collect technical data: your IP address, browser type, device model, operating system, and approximate geographic location. This data helps us detect fraud, resolve disputes, and understand platform usage patterns.

We use cookies and similar tracking technologies. Essential cookies enable login and account functionality. Analytics cookies help us understand user behaviour and improve gen77's interface. You can control cookie preferences in your browser settings; disabling non-essential cookies will not prevent account access.

How We Use Your Data

We use your personal information for the following purposes:

• Account Management: To create and maintain your account, process deposits and withdrawals, and communicate important account updates.
• Compliance: To verify your identity, prevent fraud and money laundering, and comply with gaming regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
• Payment Processing: To facilitate transactions through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We share only the minimum data required for each transaction.
• Dispute Resolution: To investigate complaints, review disputed transactions, and resolve account issues.
• Security: To detect unusual account activity, prevent unauthorized access, and protect against fraud.
• Customer Support: To respond to your inquiries and provide technical assistance.

We do not use your data for marketing purposes unless you explicitly consent. If you receive promotional emails and wish to unsubscribe, every email includes an unsubscribe link.

Third-Party Data Processing

We use service providers to operate gen77. These include:

• Payment Processors: Companies that handle deposits and withdrawals. They receive only the information necessary to process your transaction.
• Identity Verification Services: Third-party providers who confirm your identity documents during KYC. They receive your ID and address proof and return only a pass/fail verification result.
• Analytics Providers: Services that help us understand how gen77 is used and where improvements are needed.
• Hosting and Cloud Providers: Companies that store our servers and databases. Our data centers may be located outside your jurisdiction but are protected by encryption and security agreements.

All service providers are contractually bound to use your data only as instructed and to maintain confidentiality. We do not allow third parties to repurpose your data.

We at gen77 handle your personal information with the same rigor we apply to account security and payment integrity—as a fundamental responsibility to our players.

Your Rights and Data Requests

We recognise your rights over your personal data. You can request to access, correct, or delete your information by contacting our support team. We will respond to verified requests within ten business days.

Data Access and Portability

You have the right to request a copy of all personal data we hold about you. We will provide this in a portable format (CSV or similar) suitable for transfer to another service.

Data Correction

If you believe your personal information is inaccurate—such as an incorrect address or phone number—contact us to update it. We will correct your records and notify any service providers if the data has been shared.

Account Closure and Data Deletion

If you close your account, we retain your data for a minimum period required by anti-money-laundering law (typically five to seven years). After that retention period expires, we delete all personal information unless further retention is required by legal obligation.

Data Security and Retention

We use industry-standard encryption (TLS/SSL) for all data transmitted between your device and our servers. Your password is hashed using a secure algorithm and never stored in plain text. Your account balance and transaction history are encrypted at the database level.

We retain your personal data as long as your account is active. After account closure, we keep records for anti-money-laundering compliance—typically five to seven years. Gameplay activity is retained for dispute resolution; after disputes are settled, logs are deleted within one year. Identity documents are deleted after the retention period unless legal holds apply.

We employ regular security audits, penetration testing, and staff training to prevent data breaches. If a breach occurs, we notify affected users within ten business days and cooperate with relevant authorities.

Cookies and Tracking

We use cookies to deliver gen77's functionality. Essential cookies remember your login session and account preferences. Analytics cookies track which games are played most, where users encounter difficulties, and how the platform performs. Advertising cookies are not used on gen77.

You can control cookies in your browser settings. Disabling essential cookies will prevent login; disabling analytics cookies will not affect functionality. We also respect Do Not Track signals if your browser sends them.

International Data Transfers

Our servers and databases are located in jurisdictions that may be outside your country of residence. By using gen77, you consent to your data being transferred to and processed in these locations. We ensure that all data transfers are protected by encryption and that receiving jurisdictions maintain adequate data protection standards.

Questions and Contact

If you have questions about our privacy practices, wish to exercise your data rights, or believe your information has been mishandled, contact our support team:

• Email: [email protected]
• Live chat: Available through your account dashboard
• Mailing address: Available upon request through support

We will acknowledge your request within one business day and provide a substantive response within ten business days.

Summary and Updates

This privacy policy outlines how we at gen77 collect, use, retain, and protect your personal data. We are committed to transparency and compliance with data protection principles across all supported jurisdictions. Your information is never sold to third parties, used for undisclosed purposes, or retained longer than necessary.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or account notification. Continued use of gen77 after updates are posted constitutes your acceptance of the revised policy. This policy was last updated and remains our governing document for data protection on gen77.